Post a screenshot of that dialogue or copy and paste the text. When you select a date column which has a red circle in the Fault row you should see entries for crashes similar to those shown above bottom left, these are for Movie Studio 2023, however you should see entries for Photostory,ĭouble click one of the Photostory fault notifications, the dialog in the red box opens and details what the Faulting Module was. Press the Windows key + R to open the Run dialog then type in perfmon /rel then click OK Click the Windows button and with start menu showing, type reliability, the tool should appear in the list - run it.Ĭ. Inside the Windows Control Panel under System and Security, Security and Maintenanceī. To determine what was causing the crashing of Photostory, without the hassle of trying to pull apart the log file, run the Windows tool View Reliability history - it is available by several routesĪ. Are the graphics card drivers up to date?.I would suggest you put this information in your profile signature so we do not have to keep asking for it. Computer specification, Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) your are working with if this is a laptop.If neither 1 or 2 work then we need more information: In the properties dialog select the Compatibility tab and turn on the Run this program as an administrator option and OK the dialog. If only option 1 works then you can make the Run as Administrator a permanent option in the shortcut - right click the shortcut and select Properties. If both options 1 and 2 work then add an exception for the program to your antivirus program Folder/Ransomware protection feature - how you do this will depend on the antivirus software. try disabling your antivirus Folder/Ransomware protection feature is blocking the program and run the program normally.Right click the program shortcut and select Run as Administrator.
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